Insights & Updates

The hospitality industry has always been a fast adapter, in our experience—but despite its agility, it has traditionally lagged behind other sectors when it comes to technology investments. It’s one of the few industries where the pressure to innovate comes from all...

In an era in which technology enables nearly every facet of hotel operations to be logged, tracked and automated, it’s surprising how often hotels still miss one of the simplest and most meaningful opportunities to create loyal guests: acknowledging when something...

For many hotel operators—especially small and mid-sized companies—the idea of integrating artificial intelligence (AI) into daily operations can feel overwhelming, expensive and far out of reach. But here’s the reality: AI doesn’t have to be scary or costly to be...

This time of year marks one of the busiest leisure travel seasons in the northern hemisphere. For hotels and restaurants, this presents a valuable opportunity to maximize revenue, attract new customers, and enhance guest experiences. However, success hinges on making...

In the fast-paced world of hospitality, the margin between success and struggle often hinges on a business's ability to leverage technology effectively. When executed correctly, technology projects can transform operations, drive revenue and enhance guest experiences....

The hospitality industry stands at a pivotal crossroads, shaped by consumer demands, global challenges and technological advances. As we begin 2025, several key trends emerge that are not just influencing the industry—they’re transforming it. For industry leaders, the...